Refund policy

Shipping & Delivery Information

We want to make sure you know exactly what to expect when ordering custom pieces from us. Because we handle everything from scratch, here is a complete breakdown of how our shipping process works:

• Handcrafted Production Process: We don't keep shelves stocked with pre-made items. Every single award is made completely to order, built precisely around your custom design, engraving details, and event requirements.

• Shipping Methods & Estimated Timelines: Depending on how quickly you need your awards in hand and what works best for your budget, you can choose from a few different delivery speeds:

  • International Express: Usually takes 7 to 10 days—ideal if your event date is coming up fast.

  • Air Freight: Takes about 10 to 15 days, which is a great middle ground for standard orders.

  • Sea Freight: Takes roughly 1 month, recommended primarily for large bulk shipments or heavy cargo.

• How Shipping Costs are Calculated: Shipping rates vary depending on how heavy and bulky your final box or pallet is, as well as where it's being shipped. If your delivery address is in a remote area, some extra carrier fees might apply.

• Customs, Duties, and Taxes: Please keep in mind that any local import taxes, clearance fees, or customs duties charged by your country are the responsibility of the customer.

• Transit Insurance: If you'd like extra peace of mind while your order is on the way, full shipping insurance can easily be added upon request to protect against any transit issues.