• Shipping policy

Shipping policy

Shipping, Delivery & Replacement Policy

Welcome to My Awards! We know how important your ceremonies, corporate events, and celebrations are. Because every single piece we create is custom-made to order, we want to be completely transparent about how we ship your items and handle any rare issues or replacements. Please read through our detailed policy below.

1. Custom Production & Processing Time

  • Made Fresh for You: Unlike standard retail stores, we do not keep shelves stocked with pre-made awards. Every crystal, glass, and metal award is crafted from scratch specifically for your order.

  • Artwork & Engraving Approval: Before production begins, we work closely with you to finalize your custom text and logos. Once your digital proof is approved, our artisans begin the careful engraving and assembly process.

  • Production Windows: Because meticulous craftsmanship takes time, standard production usually takes between 5 to 10 business days, depending on the complexity and volume of your order.

2. Shipping Methods & Estimated Timelines

We offer several reliable shipping options so you can choose the speed and budget that best fits your event date:

  • International Express Shipping (7–10 Days): Ideal if your event is coming up quickly and you need your awards delivered fast with priority tracking.

  • Standard Air Freight (10–15 Days): A great, balanced option that offers reliable delivery speed at a more moderate shipping cost.

  • Sea Freight (Approx. 1 Month): Highly recommended for heavy cargo, bulk corporate orders, or large-scale event supplies where you have plenty of lead time before your event.

3. Shipping Costs & Calculation

  • Transparent Pricing: Shipping rates are calculated dynamically based on the total weight, physical dimensions, and volume of your final packaged awards, combined with your delivery address.

  • Remote Areas: If your delivery address falls under a remote carrier zone, minor additional freight surcharges may occasionally apply. We will always communicate this clearly with you if it affects your order.

4. Customs, Duties, and Import Taxes

  • Customer Responsibility: Please keep in mind that international shipments may be subject to local import taxes, customs duties, or clearance fees levied by your home country's government. These charges are entirely the responsibility of the recipient and are separate from our checkout or shipping totals.

5. Safe Packaging & Transit Insurance

  • Delicate Care: Crystal and glass awards require specialized, heavy-duty packaging. We pack every box securely with thick padding and shock-absorbing materials to protect your items during transit.

  • Optional Insurance: Full shipping transit insurance is available upon request to give you complete peace of mind in the rare event of carrier mishandling or lost packages.

6. Replacements, Damaged Items & Quality Guarantees

Because our items are custom-made with precise personal engravings, we handle replacements and issues with extra care:

  • Inspection Upon Arrival: We kindly ask that you carefully inspect your package and unbox your awards as soon as they arrive.

  • Damaged or Defective Items: If an award arrives broken, chipped, or with an engraving error made on our end, please notify us within 48 hours of delivery. Please send us clear photos or a short video of the damaged item and its original packaging via email or WhatsApp.

  • Free Replacements for Our Errors: If the damage occurred during transit (with insurance) or if we made a mistake on the text layout compared to your approved proof, we will rush a brand-new replacement to you completely free of charge.

  • Change of Mind / Custom Returns: Because all items are custom-crafted specifically for your event using your personalized text and logos, we cannot accept returns or issue refunds simply for a change of mind once production has started. However, we are always happy to work with you to find a fair solution if any unexpected issues arise.